Versand
Order Processing
Orders are processed and prepared for shipment on business days, Monday through Friday, excluding public holidays in Turkey.
Orders placed before 2:00 PM Turkey time are generally dispatched on the same business day. Orders placed after 2:00 PM are generally dispatched on the next business day.
During busy periods, promotional campaigns, or public holidays, processing times may be extended.
Shipping Carrier
All orders are shipped from Istanbul, Turkey using UPS Express.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- Europe: 1–3 business days
- United States: 1–3 business days
- Other international destinations: 1–7 business days
Delivery times are estimates only and are not guaranteed. Customs procedures, carrier delays, weather conditions, public holidays, or circumstances outside our control may affect delivery times.
Shipping Rates
Shipping charges are calculated according to the destination, package weight, and selected shipping service.
The applicable shipping cost will be displayed at checkout before payment is completed.
Any free-shipping promotion will be clearly displayed on our website or during checkout and may be subject to destination or order-value conditions.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
PitstopWear24 has no control over these charges and cannot predict their amount. Customers are responsible for checking the applicable import rules and charges in their country before placing an order.
Refusal to pay customs duties or import charges may result in the shipment being returned to us. Any return shipping costs, customs charges, or carrier fees may be deducted from the customer’s refund, where permitted by law.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
PitstopWear24 is not responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incomplete or incorrect address information supplied by the customer.
Please contact us immediately if you notice an error in your shipping address. Address changes cannot be guaranteed after an order has been processed or shipped.
Tracking and Delivery
Tracking information will be provided by email after the order has been dispatched.
Customers are responsible for monitoring the shipment and being available to receive the delivery.
A shipment shown by the carrier as delivered will be considered delivered to the address provided during checkout. If you cannot locate a package marked as delivered, please contact the carrier and then contact us for assistance.
Delayed or Lost Shipments
If your shipment is delayed, please first check the tracking information provided by UPS.
If there has been no tracking update for an extended period, contact us at support@pitstopwear24.com.
We will assist with opening an investigation with the carrier where appropriate. Carrier investigations and claim processing times are outside our control.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at support@pitstopwear24.com.
Please include:
- Your order number
- Photographs of the damaged product
- Photographs of the outer and inner packaging
- A photograph of the shipping label
Please retain all packaging until the claim has been reviewed.
Undeliverable or Refused Shipments
If a shipment is returned because of an incorrect address, failed delivery attempts, refusal of delivery, or unpaid customs charges, the customer may be responsible for the original shipping cost, return shipping cost, customs fees, and any carrier charges.
Where a refund is approved, these costs may be deducted from the refund, except where prohibited by applicable law.
Contact Information
For questions regarding shipping or delivery, contact us at:
PitstopWear24
Email: support@pitstopwear24.com
Business Operator:
AEW Klasik Otomotiv Aksesuar Yedek Parça Ic ve Dis Ticaret Sanayi Ltd. Sti.
Business Address:
SKYPORT Residence
No: 1, Interior Door No: 151
34524 Istanbul
Turkey